For businesses, the on-hold experience can either be a missed opportunity or a chance to showcase professionalism and exceptional customer service. With Voice over Internet Protocol (VoIP) technology, enhancing the on-hold experience has become easier than ever.
Improving your business’s on-hold strategy with VoIP
How to keep your VoIP system secure
Plenty of businesses, regardless of size, use internet phones. But although Voice over Internet Protocol (VoIP) systems are quickly becoming the norm, many business owners don't realize that these systems are vulnerable to attack if they are not properly secured.